SMS Messaging Policy & Procedures

Agape Resource Community Center Inc.

Effective Date: October 9, 2026

1. Purpose

Agape Resource Community Center Inc. is committed to maintaining transparent, secure, and responsible communication with members, program participants, volunteers, donors, and community residents.

This policy establishes procedures for obtaining consent, delivering organizational text messages, protecting subscriber information, and honoring requests to discontinue SMS communications in accordance with applicable laws and industry messaging best practices.

2. SMS Communications

Agape Resource Community Center Inc. uses Short Message Service (SMS) messaging to provide subscribers with information regarding:

• Membership activities and organizational announcements.

• Community outreach programs and services.

• Food, clothing, and emergency assistance opportunities.

• Affordable housing initiatives and program updates.

• Educational workshops and workforce development opportunities.

• Volunteer opportunities and upcoming community events.

• Appointment confirmations and reminders.

• Ministry activities and community engagement opportunities.

Promotional and fundraising communications will be sent only to individuals who have separately consented to receive such messages.

SMS communications may originate from the organization's authorized local or toll-free business telephone numbers.

3. SMS Enrollment and Consent Procedures

Agape Resource Community Center Inc. provides individuals with the opportunity to subscribe to organizational SMS communications through its Digital Membership & Program Application, available at:

https://www.agapercc.org/join-us

During the application process, individuals may voluntarily authorize the organization to send recurring text messages regarding membership activities, community programs, organizational announcements, upcoming events, educational opportunities, outreach initiatives, and available resources.

Consent is obtained through an affirmative selection on the application form. Individuals are not automatically enrolled in recurring SMS communications by providing their telephone number or submitting a membership application.

Participation in SMS communications is voluntary and is not a condition of membership, program enrollment, or receiving organizational services.

Agape Resource Community Center Inc. maintains records of subscriber consent, including applicable enrollment dates, contact information, and communication preferences.

4. Message Frequency and Charges

Message frequency varies depending on organizational activities, community announcements, program participation, and subscriber preferences.

Message and data rates may apply according to the recipient's wireless service provider.

Agape Resource Community Center Inc. does not charge a separate subscription fee for receiving organizational SMS communications.

5. Opt-Out and Unsubscription Procedures

Subscribers may withdraw their consent and discontinue SMS communications at any time by replying STOP to any organizational text message.

Subscribers may also request removal by emailing help@agapercc.org.

Upon receiving an opt-out request, Agape Resource Community Center Inc. will discontinue messages associated with the applicable messaging program, except for a final confirmation acknowledging successful unsubscription.

No additional messages will be sent under the discontinued messaging program unless the individual provides new consent.

6. Customer Support

Subscribers requiring assistance with SMS communications, membership applications, organizational programs, services, or general inquiries may contact Agape Resource Community Center Inc. by emailing help@agapercc.org.

Subscribers may also reply HELP to an organizational text message for assistance.

7. Privacy and Confidentiality

Agape Resource Community Center Inc. respects the privacy and confidentiality of individuals participating in its SMS messaging programs.

Mobile telephone numbers, SMS opt-in consent information, and messaging preferences will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Authorized messaging service providers may process subscriber information solely as necessary to deliver organizational communications and maintain messaging services.

Agape Resource Community Center Inc. maintains reasonable administrative, technical, and organizational safeguards to protect subscriber information against unauthorized access, disclosure, or misuse.

8. Recordkeeping and Compliance

Agape Resource Community Center Inc. maintains records of SMS enrollment, consent, communication preferences, and opt-out requests.

The organization is committed to following applicable federal communications laws and relevant CTIA Messaging Principles and Best Practices.

SMS communications will be sent only for purposes consistent with the consent provided by each subscriber.

9. Policy Updates

Agape Resource Community Center Inc. reserves the right to update this policy to reflect changes in organizational operations, communication practices, applicable regulations, or industry messaging standards.

Any updates will be published on the organization's official website.

10. Contact Information

Agape Resource Community Center Inc.

Website: https://www.agapercc.org

SMS Enrollment: https://www.agapercc.org/join-us

Customer Support Email: help@agapercc.org

For questions regarding SMS communications, privacy, consent, membership, organizational programs, or unsubscription requests, please contact help@agapercc.org.